Cisco IP Voicemail Tips

It is always nice for callers who have to leave a Voice Mail to know that they are leaving the message for the right person. Personalizing your Cisco IP Phone Voice Mail is fast and easy, and can help reassure these callers.

To set up your voice mail:

1. Press the Message button on the right hand side of the keyboard.
2. Enter the default password 12345 followed by the # key.
3. Follow the instructions given to record your personal greeting and create your new password.

Now, with the Holiday Season approaching quickly knowing how to set up an alternative greeting is important. This is also easy to do and can be helpful for callers.

To set up your temporary (or alternate) greeting

1. Dial 4790 from on campus or (336) 278-4790 from off campus.
2. Login using extension and password if on campus; off campus do * then extension and password.
3. Press 4 to reach setup options.
4. Press 1 for Greetings.
5. Press 3 and choose alternate greeting.
6. Follow instructions to record your alternate greetings.
7. Press 2 to turn on alternate greeting and set expiration day and time.

For more information on the IP Phone Voice Mail system be sure to visit the Desktop Phones page on the technology wiki.

Cisco IP Phone Tips

 

Many of the phones located in offices around campus are Cisco IP Phones. Here are some phone tips to help you use all the features that are available on this phone:

Placing a Call - You can place a call with your telephone by:

1. Lift the handset from the rest and dial the number.

2. Press a line button and dial the number.

3. Press the New Call soft key and dial the number.

4. Press the Redial soft key. If the number was just dialed, you will be connected.

5. To use the speakerphone, press SPEAKER and dial the number.

Answering a Call - You can answer a call by:

1. Lift the handset from the earpiece rest.

2. Press the Answer soft key or the SPEAKER button.

Ending a Call-To end a call:

1. Put the handset on the earpiece rest.

2. Press the SPEAKER button.

Transferring a caller to another number

1. Press transfer
2. Dial extension
3. Note who you are transferring and why
4. Press transfer again to transfer caller, then hang up

Transferring a caller directly to someone's voicemail

1. Press transfer
2. Dial * and extension
3. Press transfer quickly again, then hang up

Forwarding a phone extension directly to voicemail (all calls to the extension will go into voicemail)

1. Press CFwdALL button on phone
2. Dial * and your extension
3. To end call forwarding directly to voicemail , press CFwdALL button

For more information on placing calls be sure to visit the Desktop Phones page on the technology wiki.

Stayed tuned for tips on the Cisco IP Phone Voice Mail!

correct common errors in excel formulas

Did you know that you can implement certain rules to check for errors in formulas when using Microsoft Excel? These rules can help you find common mistakes when using formulas and these rules can be turned on or off individually.

Errors can be marked and corrected in two ways: one error at a time or immediately when they occur on the worksheet as you work. Either way, a triangle appears in the top-left corner of the cell when an error is found.

Errors that cannot return a result (such as dividing a number by zero) require attention and display an error value in the cell. Other errors can be less serious, such as a formula that appears to be inconsistent with adjacent formulas. The formula returns a correct result, but the error advises you that you should examine the formula.

You can resolve an error by using the options that appear or you can ignore the error by clicking Ignore Error. If you ignore an error in a particular cell, the error in that cell does not appear in further error checks. However, you can reset all previously ignored errors so that they appear again.

To find out more about checking common errors in excel and how to turn these rules on or visit Microsoft Office Online.